FAQs

If you’re noticing your content getting cut off around the edges of your TV screen, you most likely need to make a simple adjustment to your television’s picture size. Every TV is a little bit different, but here are some steps that should hopefully point you in the right direction.

1. Open your Settings menu on your TV either by a Settings or Menu button on your TV’s remote control.

2. Find a section for Picture Settings or something similar.

3. Within Picture Settings, look for something called Picture Size or Aspect Ratio or something along those lines. There will be options within that setting called “Zoom” / “16:9” / “Wide” and things like that.

• Some manufacturers will hide this under another section called “Advanced Options” or similar.

4. Set the Picture Size to the option that’s labeled either “1:1” / “Just Scan” / “Screen Fit” or another option that sounds like those.

• If you’re unsure, select one and see if it shrinks the content so it’s no longer cutoff. If not, go back into the settings and try another option.

And that should do it! If you’re still unsure, try a Google search with your TV’s make and model and the term “overscan setting” to see how to adjust.

1. Plug the Fire TV Stick into the HDMI port on the TV and plug the power cord into a wall outlet.

2. Go through Fire TV Stick’s setup process

• Its recommended that you enable the “Parental Controls” when prompted. This will help prevent unwanted use of the Fire TV Stick if the remote falls into the wrong hands.

3. Once finished with setup, go to the search on the Fire TV Stick. On the Fire TV remote, click the left arrow and then “select” (middle button).

4. Search for “Markey” and select the “Markey Digital Signage” app.

5. Download the app. Once downloaded, the screen will display a device key.

6. On your phone or computer, log on to my.markeyds.com to register the new device.
– Click on “Devices”
– Click the “New Device” button
– Enter a Device Name that you’ll remember, like “Lobby” or “Break Room”
– Enter the device key displayed on the Fire TV Stick
– Select a channel for this device to display from the drop-down.
– Click the “Add Device” button

7. Your Fire TV Stick should then refresh in a minute or two with your selected channel!

If you’ve attempted power cycles and your device is still acting up, try resetting the data and cache to reconnect your Amazon Fire Stick to your Markey account.

1. On a computer, in the Markey dashboard, go into Devices and click “Remove” on the device in question.

2. On the Fire Stick itself, go to the Home screen and then to Settings > Applications > Manage Installed Applications > Markey Digital Signage (or possibly “MarkeyDS”) > Clear data > Clear data (to confirm) > Clear Cache (just select it once)

3. Go back to the Home screen on the Fire Stick and open the Markey app and you should see a new six-digit code

4. On a computer, in the Devices screen of the dashboard, click “New Device” and enter in your label the six-digit code that’s displayed on your and select the appropriate channel.

5. The Fire Stick should then refresh and show the channel once again.

If you’re still having issues, see this help page from Amazon with additional troubleshooting tips. It’s also important to note some TVs come with a USB port. It may be tempting to use that to power your Fire TV Stick, but Amazon does not recommend this since the USB port on the TV most likely won’t provide enough power to the device, resulting in performance issues.

If you’re still having issues getting your Markey app to run correctly on your Amazon Fire TV device, contact us and we’ll do everything we can to help out!

On your phone or computer, log on to my.markeyds.com to register the new device.
– Click on “Devices”
– Click the “New Device” button
– Enter a Device Name that you’ll remember, like “Lobby” or “Break Room”
– Enter the device key displayed on the Fire TV Stick
– Select a channel for this device to display from the drop-down.
– Click the “Add Device” button