FAQs

Find answers to some of our most frequently asked questions about Markey. From setup to troubleshooting and beyond!

Why is my Markey app blank/frozen/weird?

If your Amazon Fire TV device is displaying a blank screen, an error or seems to be frozen; the first thing we always recommend is restarting the device. Here are some quick tips on how to easily power cycle, or restart your device from Amazon:

Remote short-cut
Press and hold the Select and Play/Pause buttons at the same time, for about five seconds.

Remote through menu
Or, press the Home button once and navigate to select Settings > Device > Restart from the Fire TV menu

Physical restart
Disconnect the power cord (from the back of the device or from the power outlet), and then plug it back in.

If you’re still having issues after a device restart, see this help page from Amazon with additional troubleshooting tips. It’s also important to note some TVs come with a USB port. It may be tempting to use that to power your Fire TV Stick, but Amazon does not recommend this since the USB port on the TV most likely won’t provide enough power to the device, resulting in performance issues.

If you’re still having issues getting your MarkeyDS app to run correctly on your Amazon Fire TV device, contact us and we’ll do everything we can to help out!

How do I prevent my display from cutting off content around the edges?

If you’re noticing your content getting cut off around the edges of your TV screen, you most likely need to make a simple adjustment to your television’s picture size. Every TV is a little bit different, but here are some steps that should hopefully point you in the right direction.

1. Open your Settings menu on your TV either by a Settings or Menu button on your TV’s remote control.

2. Find a section for Picture Settings or something similar.

3. Within Picture Settings, look for something called Picture Size or Aspect Ratio or something along those lines. There will be options within that setting called “Zoom” / “16:9” / “Wide” and things like that.

  • Some manufacturers will hide this under another section called “Advanced Options” or similar.

4. Set the Picture Size to the option that’s labeled either “1:1” / “Just Scan” / “Screen Fit” or another option that sounds like those.

  • If you’re unsure, select one and see if it shrinks the content so it’s no longer cutoff. If not, go back into the settings and try another option.

And that should do it! If you’re still unsure, try a Google search with your TV’s make and model and the term “overscan setting” to see how to adjust.

How do I setup my Fire TV Stick with Markey Digital Signage?

1. Plug the Fire TV Stick into the HDMI port on the TV and plug the power cord into a wall outlet.

2. Go through Fire TV Stick’s setup process

  • Its recommended that you enable the “Parental Controls” when prompted. This will help prevent unwanted use of the Fire TV Stick if the remote falls into the wrong hands.

3. Once finished with setup, go to the search on the Fire TV Stick. On the Fire TV remote, click the left arrow and then “select” (middle button).

4. Search for “Markey” and select the “Markey Digital Signage” app.

5. Download the app. Once downloaded, the screen will display a device key.

6. On your phone or computer, log on to my.markeyds.com to register the new device.
– Click on “Devices”
– Click the “New Device” button
– Enter a Device Name that you’ll remember, like “Lobby” or “Break Room”
– Enter the device key displayed on the Fire TV Stick
– Select a channel for this device to display from the drop-down.
– Click the “Add Device” button

7. Your Fire TV Stick should then refresh in a minute or two with your selected channel!

How do I reset my device?

If you’ve attempted power cycles and your device is still acting up, try resetting the data and cache to reconnect your Amazon Fire Stick to your Markey account.

1. On a computer, in the Markey dashboard, go into Devices and click “Remove” on the device in question.

2. On the Fire Stick itself, go to the Home screen and then to Settings > Applications > Manage Installed Applications > Markey Digital Signage (or possibly “MarkeyDS”) > Clear data > Clear data (to confirm) > Clear Cache (just select it once)

3. Go back to the Home screen on the Fire Stick and open the Markey app and you should see a new six-digit code

4. On a computer, in the Devices screen of the dashboard, click “New Device” and enter in your label the six-digit code that’s displayed on your and select the appropriate channel.

5. The Fire Stick should then refresh and show the channel once again.

If you’re still having issues, see this help page from Amazon with additional troubleshooting tips. It’s also important to note some TVs come with a USB port. It may be tempting to use that to power your Fire TV Stick, but Amazon does not recommend this since the USB port on the TV most likely won’t provide enough power to the device, resulting in performance issues.

If you’re still having issues getting your Markey app to run correctly on your Amazon Fire TV device, contact us and we’ll do everything we can to help out!

How do I add a new device?

On your phone or computer, log on to my.markeyds.com to register the new device.
– Click on “Devices”
– Click the “New Device” button
– Enter a Device Name that you’ll remember, like “Lobby” or “Break Room”
– Enter the device key displayed on the Fire TV Stick
– Select a channel for this device to display from the drop-down.
– Click the “Add Device” button